We have a return policy of 20 days, it means you have 20 days in your hand after receiving your item to request for return. To be eligible for a return, your items should be same condition which you brought.
For return, you can contact us at info@meistreliokampas.lt Please note carefully that returns will need to be sent to the following address E. Levino g. 2A-1, Kaunas, 47222 Lithuania
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@meistreliokampas.lt
RETURN METHOD
You can send us your return: By Mail
HOW YOU CAN GET YOUR RETURN SHIPPING LABEL?
Defective Product - Download & Print
Customer Remorse - Customer Responsibility
No restocking fee
No damage fee
OUR FEES FOR RETURN OR REFUND
Damages and issues
please check your order upon reception and contact with us immediately if the item is defective or damaged or if you have received the wrong item so that we can evaluate the issue and make it right. For our Damaged products return is full free shipping for you. This means your shipping fee is EURO 00.00 and the Re-stocking fee is EURO 00.00.
Customer Remorse
Please check your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will be responsible for the Actual cost of return shipping. The Re-stocking fee is EURO 0.00.
Exchanges
Easiest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new product.
Refunds
We will inform you once we’ve received and checked your return, and let you know that if the refund was approved or not. If approved, you’ll be automatically refunded on your actual payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@meistreliokampas.lt
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@meistreliokampas.lt
Order Cancellation Policy
if the order is cancelled because of stock out or any other reason, we will refund the full amount to the bank card.
Contact Us
Email : info@meistreliokampas.lt
Phone Number: +370 676 72656
Address: E. Levino g. 2A-1, Kaunas, 47222 Lithuania
Business Hours : Monday - Saturday (09:00-17:00) CET
