Return policy

Return & Shipping Policy (EU Compliant)

Right of Withdrawal (Returns)
You have the legal right to withdraw from your purchase within 14 calendar days from the day you receive the product, without providing a reason.

Eligibility for Return:

  • The item must be unused, in the same condition as received, and in its original packaging (including any manuals, parts, or accessories).

  • Proof of purchase (order number or invoice) is required.

  • Custom-made or made-to-order items are non-refundable unless defective.

How to Initiate a Return:

  1. Contact us at info@meistreliokampas.lt within 14 calendar days from the delivery date, stating your order number and reason for return.

  2. Wait for our Return Authorization and shipping instructions.

  3. Ship the item to the address provided in the return instructions.

Return Shipping Costs:

  • If the item is returned for reasons other than being faulty or incorrect, the customer is responsible for return shipping costs.

  • If the product is defective, damaged, or incorrect, we will cover the return shipping and offer a full refund or replacement.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items:
If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery with photos and order details. We will arrange free return shipping and either replace the item or issue a full refund.

Shipping Policy

Processing Time:
Orders are processed within 1–2 business days after payment confirmation.

Delivery Times & Costs:

  • Lithuania: Standard delivery 1–3 business days if item is not in stock 1-4 weeks.

  • European Union countries: Standard delivery 3–14 business days if item is not in stock 1-4 weeks.

  • Delivery times may vary depending on the destination and courier delays.

Order Tracking:
Once your order is shipped, you will receive a tracking number via email.

Customs & Duties (Non-EU Deliveries):
For deliveries outside the EU, the customer is responsible for any applicable customs duties, import taxes, or local handling fees.